Microsoft Support PLUS

High quality, low cost IT support for educational institutions tailored by IT experts to your unique environment. Consult directly with a dedicated resolution specialist whose job is to understand your needs and challenges. Our on-shore resources can solve your IT issues quickly and help provide the solutions, training, and tools your institution needs to get healthy and stay healthy. Both of our Coverage Packages include a robust core level of services. Choose the support level that best fits your needs. You can always add additional support hours and services.
Basic Coverage
$ 4,995
prepaid annually

10 Hours of Technical Support
(billed in 15 minute increments)

All standard package features

Best Value
Deluxe Coverage
$ 9,975
prepaid annually

20 Hours of Technical Support (billed in 15 minute increments)

1 quarterly call with licensing expert

Discounted technical labs – Sandbox simulator

All standard package features

Add-on Services
N/A
priced separately

Additional Support Hours

Business Continuity Services

Back-up & Disaster Recovery Planning
& much more

Standard Package Features

Free dedicated Customer Success Professional. Unlimited access during standard business hours.
No cost for immediate answers to non- “incident” questions for Office 365, Azure, Skype for Business, more…
Monthly webinar on timely topics and trends relevant to your organization
30 certified engineers ready to serve you Monday thru Friday 7am-6pm CST
30 minute SLA response time

Other Available Services

Network Operations – monitoring, malware, antivirus, access control, etc.
Network Management – maintenance, upgrades, automation, Mobile Data
Desktop/Device & Software – hardware management, standardization, VDI
Business Continuity – backup & restoration, data recovery, device replacement
User Support & IT Operations – remote & onsite technical support
IT Solutions Management – telephony & internal systems integration, cloud adoption, VOIP
IT Business Management – Planning, Implementation, Operational management
Websites & SEO – design & maintenance
Social Media Services – Social Media campaign management, loyalty solutions
Governance, Risk and Compliance (GRC) – risk assessment, compliance status, monitoring
ms
adobe
vmware
Cisco-Logowht

Plus these others

Brocade
Trend Micro
ESET
Symantec Endpoint
Veritas Backup Exec
Datto
Veeam
Quickbooks
3CX
Citrix
Bridge Communications
Oracle
(Java only)
IBM MaaS360
Shavlik
Meraki
OpenDNS
Tegile
Lenovo Server/SAN

Find out more about this valuable service and contact us today.