HiED, Inc., an affiliate of JourneyEd.com Inc., is an education-focused reseller and retail management service company that has been providing technology solutions to higher education customers since 1999.
HiED’s management of university owned technology stores allow students, faculty and staff with convenient access to academic discounts offered by Apple, Dell, Lenovo, software, accessories, computer repair, trade-in and warranty services for most computer brands.
Instore, online, or by phone
Best in class technology
Why partner with HiED to manage your campus tech store?
Student, Faculty, & Staff Sales & Support
As your university’s Apple Authorized Campus Store, we’re the only retail location other than an Apple-owned store your students, faculty and staff can purchase Apple products at education pricing. Our staff is trained on your university’s departmental technology recommendations providing guidance on computer and software selections.
Superior Customer Service
You can rely on our personal and knowledgeable staff for any technical questions you may have. Any member of the staff can provide you with custom quotes on computer configuration and customer support. HiED personnel is flexible and able to accommodate specific needs that other large enterprises cannot provide. Our management team is readily accessible to customers and we constantly measure satisfaction to determine areas for improvement.
Departmental Purchasing Sales & Support
HiED Departmental Sales teams are a highly trained staff dedicated to the campus customer service. Whether it’s helping with small emergency purchases, or coordinating with your department, your local sales team is there to guide you through the process of getting you department what they it needs from start to finish.
Centralized Software Contract Implementation
We manage the time consuming and expensive process of distributing licenses and media to your students, faculty and staff. From verification of academic status, ensuring licenses are distributed to single users, processing any returns or exchanges, customer tech support and full reporting to university management, we provide a true end-to-end process for our university.
Store Merchandising & Inventory Management
We have developed best in class point-of-sale technology to enable us to engage customers efficiently. In additon to computers and software, we stock chargers, cases, storage devices, printers, toner/ink, cables, routers, backpacks, school supplies and more. It is a tremendous benefit to your students, faculty and staff to be able to pick up items immediately on campus.
HiED’s procurement system is tightly integrated with major distributors and enables efficient order management and fulfillment for inventory of any type or volume. We are also able to integrate with eprocurement systems such as Sciquest to meet your integration needs. Our systems are both robust and flexible and we are able to implement and/or integrate with most any technology on the market.
Managing campus technology stores is complex. Let us make it easy.